Important update to return paid parcels
Important update to return paid parcels
From 1 July 2025, the price of our Return Paid Parcels service will increase by 1.95%, and the annual fee will change to $135.00. The service will no longer accept new users, but existing customers can continue using the service.
Unique reply paid number
Unique reply paid number
- We give you a unique Return Paid number, for you to pass on to your customers
- Your customers use the number when they lodge the return parcel at a Post Office, 24/7 Parcel Locker or in a street posting box
- Parcels are counted and weighed before delivery to you
- Your Australia Post credit account is then debited
Cost of return paid parcels
Cost of return paid parcels
You only pay for the parcels that are returned to you, with the cost charged to your Australia Post credit account. View our Post Charges booklet for the latest pricing.
Get started
Get started
- Apply for an Australia Post business credit account.
- Download and complete a Reply Paid/Return Paid application form (PDF 121kB) and email it to replypaid@auspost.com.au or mail it to the address listed on the application form
- You'll receive a customer acceptance and Return Paid address advice within 3 business days. The delivery office handling your parcels will be notified so they can monitor the volume of articles sent with your Return Paid number.
- You'll then receive a monthly statement.
- Download the Reply Paid service guide (PDF 1.8MB) for more information.
